Transformative leader with extensive experience in developing and executing strategic initiatives to drive organizational success. Skilled in team-building, stakeholder engagement, and implementing systems for exceptional service delivery. Proven track record in managing communication, outreach, and marketing efforts to achieve measurable outcomes, foster strong relationships, and build inclusive platforms for diverse communities.
Contact Information
Email: brownjenniferd@gmail.com
LinkedIn: www.linkedin.com/in/jennifer-brown-mpa
Professional Experience
As Chief Financial and Administrative Officer at Everything Elisabeth, a local home organizing and move management company, I play a key role in optimizing financial operations and streamlining administrative processes to support the company’s ongoing growth.
- Manage the company’s financial operations, including budgeting, forecasting, and financial reporting, ensuring financial stability and strategic resource allocation.
- Oversee the implementation of administrative systems that improve operational efficiency, enhance client service delivery, and streamline internal workflows.
- Lead efforts to refine billing, invoicing, and payment processing systems, reducing turnaround time and enhancing client satisfaction.
- Manage vendor relationships, contract negotiations, and ensure the company’s compliance with relevant regulations.
- Develop and track key performance indicators (KPIs) to assess financial health, identify cost-saving opportunities, and maximize profitability.
- Provide strategic leadership on day-to-day operations, supporting both financial and operational decision-making.
- Collaborate with the leadership to implement business strategies that expand service offerings, increase client retention, and support the company’s long-term objectives.
Communications, Outreach and Marketing Department
Feb. 2024 - Feb. 2025
Promoted to lead the strategic direction of the Communications, Outreach, and Marketing department, overseeing key services for residents, stakeholders, media, city departments, elected officials, and executive leadership.
- Spearheaded Public Information, Outreach, Language Access, Design, Social Media, and Broadcast Divisions to foster collaboration across teams.
- Partnered with city departments on policies and programs addressing public safety, social services, equity, housing, homelessness, and more.
- Launched innovative communication platforms to engage multicultural and multilingual communities.
- Led marketing campaigns that enhance brand awareness and drive increases in program and service utilization.
- Developed and implement communication strategies, cultivating public relations, inclusion, and engagement.
- Oversaw media relations, direct media buys, and implement earned media strategies, including media training and press correspondence.
- Managed crisis communication strategies and lead emergency response efforts.
- Supervised vendor recruitment, contract administration, and progress reporting to ensure return on investments.
- Monitored public policy and legislation to align city priorities and strategies.
City of Dallas | Manager of Public Information
Communications, Outreach, and Marketing Department
Jan. 2022 - Jan. 2024
- Expanded the capacity and effectiveness of the department through process improvements and team development.
- Recruited, trained, and managed the Public Information Officers, Outreach, and Language Access teams.
- Developed and executed marketing campaigns across all city departments, promoting community awareness and engagement.
- Directed media relations, including media buys and crisis communication strategies.
- Fostered strong relationships with internal and external stakeholders, enhancing collaboration and service delivery.
New York City Department of Finance | Director of Constituent Services
2020 - 2021
- Led the development and management of the Constituent Services Unit, enhancing service delivery for the country's largest municipal taxing authority.
- Integrated technology and public engagement to build sustainable systems that empowered community development.
- Cultivated key partnerships with elected officials, advocacy groups, and community organizations, driving improved service outcomes.
- Managed remote work transition and virtual service programs, training both internal teams and external clients.
New York City Department of Finance | Deputy Director of Outreach
2017 - 2019
- Created innovative citywide programs to increase service accessibility, particularly for seniors and disabled populations.
- Led community engagement initiatives that fostered collaboration with business and stakeholder groups.
- Developed sustainable systems for operations and case management, consistently exceeding agency goals.
- Recognized with the "Teamwork Makes the Dreamwork" award for outstanding program and team development.
LiveOn NY | Director of Community Engagement and Outreach
2013 - 2017
- Developed and executed a comprehensive outreach strategy that exceeded annual goals, securing increased funding and organizational capacity.
- Established strategic partnerships with local organizations, resulting in collaborative initiatives that advanced key community objectives.
- Led a team of outreach specialists, driving team cohesion and improving program outcomes.
- Leveraged government relationships to advocate for policies promoting inclusion and equity.
New York City Department of Health and Mental Hygiene | Program Manager
2011 - 2013
- Managed federally and state-funded grants aimed at increasing access to healthy food in underserved communities.
- Forged partnerships with businesses, nonprofits, and educational institutions to support public health initiatives.
